MASAKA / Operations / FAQ & support
Support

Answers before
you get blocked.

Use the integration facts below for common decisions; contact support when account, billing, or capacity state needs investigation.

Frequently asked questions

Does a region act like a proxy?

No. A region selects a MASAKA worker pool. Attach an owned proxy separately with proxy_id.

Can frontend code use a project API key?

No. Public clients use a signed-in account access token plus X-Masaka-Project.

Can the agent switch tabs?

Yes. Snapshot returns real tab handles and the active tab. Use tabs, tab_new, tab_switch, and tab_close.

Is Agent Harness a full CDP service?

No. It exposes a deliberately bounded browser tool contract and Browser Use helper integration over MASAKA.

Can I provision 100+ workers?

The control plane has no fixed fleet ceiling, but real peak concurrency depends on provisioned host resources and upstream quotas.

Contact

Email masaka-ai-sup@outlook.com or join the MASAKA Discord. Include the project ID, session or command receipt, timestamp, and the public error code—never include keys, capabilities, tickets, secrets, or profile data.